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Contact/FAQ

Before you call or email, see if your questions are answered in the FAQs below...

info at precision dash ar dot com

206-387-5662


Record questions

Can you handle Recordio (or other) homemade records made in the '30s and '40s?
Yes, cardboard and aluminum backed acetate records can be played back, but the cardboard records can't be cleaned because liquids destroy them.

Can you handle transcription records?
Transcription discs up to 16 inches in diameter can be restored.

Can you restore quadraphonic records and tapes?
We're collecting equipment and software needed to record and process quadraphonic recordings. Stay tuned.

My record is pretty beat up, can you do anything with it?
The sound of any recording can be improved. However, the better the original, the better the restoration result. If your record is scratched up or warped, try going to local used record stores or Ebay and looking for a better copy to restore. On Ebay, just put the album title or artist name in the search box and see what pops up. If there are too many results, try putting the title or name in quotes and searching again. That sometimes gets you right to what you want. Your album may even be available on CD. (full disclosure: we have no affiliation or agreements with Ebay)

What can be done with records that skip?
You have 3 choices:
1) Record the skips as is. (this is done by default)
2) Skip the skipping tracks. If you don't want to hear songs that skip, they can be deleted from the CD.
3) Repair the skips. ($35 per hour extra) Skips can usually be repaired with fine tools, a microscope, and patience. The skip repair creates a path through the scratch that the stylus (needle) goes into so that it goes back to the right groove. This may create a click or pop that can't be removed completely, but at least the song will be complete.

I don't want to risk sending you my record, can I send you a taped copy instead?
You'll get a better result by sending the record in to be restored, rather than sending a taped copy. In all cases, a taped copy results in more noise and less fidelity than the original, so restoring the original is always preferable.
Besides, the days of the Post Office (or whoever) losing things on a regular basis is pretty much over, since they all use computers to track parcels.
If you're worried about damage, wrap everything in bubble wrap and double-box it, and it'll survive almost anything.

Tape questions

My old tapes have lost their highs, anything you can do?
Tapes lose their highs from playing repeatedly, magnetized tape machine parts, and age, all of which are irreversible. But many times the highs are still on the tape, you just don't hear them because of the difference in alignment between the tape and the player. Prior to recording the tape, the tape head is aligned to match the tape to get the best sound.

I have a bunch of songs on tape, but $4 per track gets pricey...
Tapes with songs can be put on CD without individual song tracks at the long track rate of $20 or $4 per track. (whichever is greater) (side one of the tape is one track, side two is another) You'll just have one or two long tracks with a number of songs in them instead of each song having it's own track.

I have an old tape of a family member, but the voice is really soft, can it be made louder?
The voice or music has to be above the noise for it to be recoverable. However, noisy recordings can usually be improved by filtering and/or compression, but the noise will still be there, just reduced. If you can hear it, it can be improved.

Can you fix "Sticky-Shed"? / My tape squeals.
"Sticky-Shed" is a condition of some tapes where they absorb atmospheric water, which causes the oxide binder to become sticky to the touch and the oxide to flake (shed) off. We can reverse the condition and make them playable by "baking tapes", but we prefer the term Dehydrate. Baking implies using your kitchen oven, which you never want to do unless you like blobs of melted mylar in your Hotpoint.

I have a broken tape, can it be fixed?
Tapes can be easily spliced, but old tapes can break repeatedly, preventing playback.

I don't want to risk sending you my tape, can I send you a taped copy instead?
You'll get a better result by sending the original in to be restored, rather than a taped copy. In all cases, a taped copy results in more noise and less fidelity than the original, so restoring the original is always preferable.
Besides, the days of the Post Office (or whoever) losing things on a regular basis is pretty much over, since they all use computers to track parcels.
If you're worried about damage, wrap everything in bubble wrap and double-box it, and it'll survive almost anything.

Questions about other formats

Can you handle (insert audio format here)?
All the audio formats that can be handled are on the home page of the website. If it's not there, it can't be played back. However, if you have a player capable of playing them, it's okay to bring it along so it can be used for playback. Or, if you have a number of recordings you want restored, we would consider doing the job if it would pay for the equipment. Contact us and let's talk.

Can you do video tapes or film?
Sorry, audio is all we do, try one of PAR's partners.

Backup service for your CDs

What if something happens to my CD?
If something happens to your CD, you can get a replacement made if you order a backup to be made at the time of the original restoration.

I didn't order a backup and want more copies...
Your image and audio files are kept for 30 days, in case you want additional copies or you want them backed up. After 30 days all files are deleted.

What does the backup cost?
For a backup to be made and kept in the shop, it's $7.50 per CD. All image and sound files are kept on the backup. For extra protection, another backup is made and kept in another location, just in case.

What do replacements cost?
The first replacement copy costs $10, after that, additional copies are $5 each. You can have as many copies as you want for non-copyrighted material.
For copyrighted material, you must send in the original recording to have only one copy made. The law says that you can have one copy of copyrighted recordings that you own, so you have to prove that you still own the original recording.

Sending recordings and pictures here

How do I send you a picture via email?
Start your scanner program. Find your "settings" dialog box. Set the scan resolution to 300dpi (dots per inch) and the color settings to best or true color. Place the photo on the scanner bed and close the lid. Do a prescan to bring up the photo on the screen. Outline the picture with the "select" tool. Scan the picture. When it asks you to save the picture, name it and save it as JPG or JPEG. If you send the entire scanner bed as an 8-1/2 x 11 inch picture or anything other than JPG, your email or mine may choke on it and reject it, or it may take an eternity to send. Open your email program. Compose an email and click the "attach" button. Find the picture you just saved and attach it to the email. Then send. If the picture needs any touching up or cropping, or text added to it, that can be done here.

How do I send my recordings to you?
There's some hints on how to package records and tapes for shipment on the Shipping page. Just box up your recordings, and include the Order Form with any special instructions. No need to include prepayment, we'll figure all that out after the job is complete.

The finished product

What does your finished product look like?
Basic CD with white background and black text, comes in a CD envelope. Instead of the plain white CD, you can pick one of about 1000 colorful backgrounds at no charge.
Basic CD with stock background
Custom CD($4 extra) with scanned picture added over stock background, or scanned background. Comes in a CD envelope.
Deluxe CD in jewel case with scanned jacket art. ($7.50 extra) The front and back images in the jewel case inserts are the album jacket front and back, scanned and reduced to fit.
Deluxe CD The image on the CD is the record label, scanned and altered to reflect the playlist.
See and hear other examples.

Can you make a DVD or SACD of my recordings?
You can receive Audio CDs or digital files on CD/DVD/thumb drives. Sorry, our equipment does not do SACDs at this time, but if there's increased demand, We may consider it.

Can you make me several copies of this record album?
If the record is copyrighted, you are permitted by law to have only one copy for your personal use. If it's not copyrighted, or if you own the copyrights, you can have as many copies as you want.

I know that, will you make me extra copies anyway?
Only if you're willing to share my jail cell; in other words, no.

Money questions

I have a large number of recordings, can I get a discount for quantity?
Yes, contact us and let's talk.

Do you accept credit cards?
We accept personal checks, eChecks, money orders, cashier's checks, Paypal payments, plain old fashioned cash, and yes, credit cards. Credit cards accepted are Visa, Mastercard, American Express and Discover. Credit cards and eChecks are processed online by Paypal, through their secure website, and you don't even need a Paypal account.

How come you're more expensive than _________?
Some audio transfer services don't do any audio restoration, so all the noises on your recording are preserved perfectly on the CD. Audio restoration takes more time than a simple transfer. We do all track (song) divisions by hand, because automated track dividers sometimes put them in the wrong places, especially on classical and soundtrack recordings. Also, all tracks are individually faded in and out to further quiet the recordings. And on old 78 records, different filters (low pass, high pass, hum, compression, etc.) and equalization settings have to be chosen to bring out the recording from the noise. We take the time to do things right.

How come you're less expensive than _________?
Some recording studios do audio restoration as a sideline, and since they have tremendous overhead costs, they have to charge higher prices. Audio restoration is all we do, so we don't have a hundred thousand dollars' worth of studio equipment to pay for.

Other questions

How long will it take?
Typical turnaround time is a week or two. Usually less, rarely more, depending on workload.

I have a (insert audio player here), do you want it?
We're always looking to expand our collection of playback devices, contact us and let's talk.

Can you fix my (stereo, phono, tape player, etc)?
Sorry, we only restore audio recordings, not the equipment that plays them.


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Mail recordings to:
Precision Audio Restoration
14419 Greenwood Ave. N., Suite A, Box 321
Seattle, WA 98133
Call 206-387-5662 or email to receive
directions to drop off recordings personally.
By appointment only.

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this page:
http://www.precision-ar.com/contact.htm